Privacy Policy

Last updated: August 8, 2024

This privacy policy describes how Mistrève (the "Site", "we", "our" or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on www.mistreve.fr, or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this privacy policy, "you" and "your" refer to the user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected in accordance with this privacy policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the "Last Updated" date, and take any other actions required by applicable law.

How we collect and use your personal information

To provide the Services, we collect — and have collected over the past 12 months — personal information about you from various sources, as detailed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information about you to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce our terms of use, and protect or defend the Services, our rights, and those of our users or other parties.

What personal information we collect

The types of personal information we collect depend on how you interact with our Site and use our Services. The term "personal information" refers to data that identifies you, relates to you, describes you, or can be associated with you.

Information you provide to us directly:

May include:

  • Contact details: name, address, phone number, email.

  • Order information: name, billing and shipping address, payment confirmation, email, phone number.

  • Account information: username, password, security questions, and other security data.

  • Customer support information: content of your communications with us, for example via the contact form.

Some features require you to provide this data. If you choose not to, you may not be able to use certain features.

Information collected automatically:

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This data may include: device type, browser, IP address, interactions with the Site, network connections, etc.

Information obtained from third parties:

For example:

  • Service providers such as Shopify.

  • Payment providers (credit card, billing address, etc.).

  • Tracking technologies during Site visits, email views, or interactions with our advertisements.

Data obtained through third parties will be processed in accordance with this policy.

Use of your personal information

  • Provision of products and services: Payment processing, order management, notifications related to purchases, returns, exchanges, shipments, etc.

  • Marketing and advertising: Sending marketing communications by email, SMS, postal mail; displaying personalized advertisements.

  • Security and fraud prevention: Detection and management of fraudulent or illegal activities.

  • Communication and service improvement: Customer support and continuous improvement of our Services.

Legal basis (EU): Legitimate interest under Article 6 (1) (f) of the GDPR.

Cookies

We use cookies to operate and improve our Site. For more information, see: https://www.shopify.com/legal/cookies.
Cookies are used to remember your preferences, analyze site usage, personalize content and advertising.

You can disable cookies in your browser settings. However, this may affect your user experience.

We also recognize the Global Privacy Control (GPC) signal, which allows exercising an opt-out right for advertising sharing. More info: https://globalprivacycontrol.org/.

Disclosure of personal information

We may share your data with:

  • Service providers (payment, hosting, customer support, logistics, etc.)

  • Marketing and commercial partners

  • Our affiliates or companies within the same group

  • In the context of business transactions (merger, bankruptcy, etc.)

  • If required by law or to protect our rights

Categories of information shared in the last 12 months:

  • Identifiers (name, contact, order)

  • Commercial information

  • Website usage data

  • Geolocation data
    Recipients: service providers, marketing partners, affiliates

Sale or sharing of personal data

We have "sold" or "shared" personal data with marketing partners in the last 12 months for advertising purposes.

Categories concerned:

  • Identifiers (name, email, phone)

  • Commercial information

  • Usage data

Third-party sites and external links

We are not responsible for the privacy practices of third-party sites accessible via our Site. Always read the privacy policies of those platforms.

Children's data

The Services are not intended for children. We do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their data, contact us to delete it.

Security and retention period

We implement reasonable security measures but no measure is foolproof.
We retain data as long as necessary according to purposes, legal obligations, account management, or disputes.

Your rights

Depending on your place of residence, you may have the following rights:

  • Right of access

  • Right to deletion

  • Right to rectification

  • Right to data portability

  • Right to object to sale/sharing or targeted advertising

  • Right to restrict processing

  • Right to withdraw your consent

  • Right of appeal

  • Communication preferences management (unsubscribe option available in each email)

You can exercise these rights via our Site or by contacting us (see contact details below).
Identity verification may be required. You can also appoint an authorized agent to make a request on your behalf.

Complaints

For any complaints, contact us. If you are not satisfied with our response, you can contact the data protection authority of your country (see the list for the EEA here).

International users

Your data may be transferred and processed outside your country of residence, including in Europe. We use standard contractual clauses recognized by the European Commission to govern these transfers.

Contact

For any questions or to exercise your rights, please contact us:
Email address:  info@mistreve.fr 
Phone number:  + 33756756617

📍 Dorpsstraat 55, 5314AD, Bruchem, Netherlands
VAT number: NL003411220B78

Our customer service is available Monday to Friday from 9 AM to 5 PM. We strive to respond within 24 hours.